Frequently Asked Questions
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Q: We don't have a merchant account yet. Can you help us get one?
A: Yes. We are partnered with Cardservice International. An industry leader in credit card processing for traditional and Internet businesses. The Online Shopping Cart adds items and calculates the total sale for the customer. Orders are accepted securely using industry-standard SSL encryption. See the Services page for more detail.
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Q: Do we need to have our own merchant account to process credit cards?
A: No. We will arrange for you to accept credit cards immediately, without establishing a merchant account or paying any set-up fees. This is ideal for a business that is just starting out, where online sales volume is unknown. All websites by default are set for email ordering. Our system captures the data and lets the website owner know when they have received an order. It is then the website owners responsibility to use their in store card swiper to process the transaction.
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Q: Do we have to know HTML?
A: No. All you need to do in order to maintain your site is utilize the simple point and click interface provided in your site owner administration system. On the other hand, if you want to embed HTML tags in the text that you enter, you can. You can also use your convenient upload tool to transfer your custom html and image files from your computer to our server.
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Q: If we need help with our Website, who do we call?
A: Once the Online Website Package is purchased, free Technical Support in available through a toll free phone number, email and online chat. You will be greeted with “How may I impress you today?"
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Q: Can we use our own images?
A: Yes. You will have the ability to upload images from your computer to our server within your site owner administration system. Once uploaded, you can utilize your images anywhere on your site.
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Q: Can we upload our own HTML files?
A: Yes. You can use your convenient upload tool to transfer your custom html and image files from your computer to our server.
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Q: Can we get statistics about what is happening in our site?
A: Yes. With 24/7 access to your Website Statistics you can track the number of visitors to each of your pages for a daily, weekly and monthly results. You can also track the visitor’s location, the site from which they were coming and what keywords they used to find your site. A great way to track your online investment.
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Q: Will I be locked into any contract?
A: NO. You can cancel at any time. You can even resale your complete online package to another business.
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Q: Could we get Driving Directions to our business that we can easily change at anytime with no extra charge?
A: Yes. You will receive the easily managed Unlimited True Interactive Driving Directions as a part of your package. Any business can benefit from this feature.
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